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Privacy Policy

Last updated: June 4, 2026

Introduction

This Privacy Policy explains how peak-nest collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

Personal Information

When you book an experience or contact us, we collect:

  • Full name
  • Email address
  • Booking preferences and selected services
  • Dietary requirements or special needs if provided

Automatically Collected Information

We collect technical information through cookies and similar technologies:

  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral source

How We Use Your Information

We use collected information for the following purposes:

  • Processing and confirming bookings
  • Communicating about your tour details
  • Improving our services and website experience
  • Sending relevant updates with your consent
  • Analyzing website usage patterns

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: to fulfill booking agreements
  • Legitimate interests: to improve services and communicate effectively
  • Consent: for marketing communications where applicable

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist with tour operations
  • Payment processors for secure transactions
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent for marketing communications
  • Request data portability

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking information is typically retained for seven years for accounting purposes.

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Address: 127 Flinders Lane, Melbourne VIC 3000, Australia

peak-nest

Melbourne's premier experience provider, connecting travelers with authentic Australian adventures since 2018.

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