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GDPR Compliance

Last updated: June 4, 2026

Our Commitment

peak-nest is committed to protecting the personal data of all individuals, including residents of the European Union and European Economic Area. This page outlines our compliance with the General Data Protection Regulation.

Data Controller Information

peak-nest acts as the data controller for personal information collected through our website and services.

Contact details:
Email: [email protected]
Address: 127 Flinders Lane, Melbourne VIC 3000, Australia

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: Processing necessary to perform our booking and service delivery obligations
  • Legitimate Interest: Processing necessary for operational improvements and customer service
  • Consent: Processing based on your explicit consent for marketing communications
  • Legal Obligation: Processing required to comply with legal requirements

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data where there is no compelling reason for continued processing.

Right to Restrict Processing

You can request limitation of how we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision making or profiling that produces legal effects.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of the extension.

Data Protection Officer

For questions regarding data protection or GDPR compliance, contact our data protection contact at [email protected].

Data Transfers

Personal data is primarily stored and processed in Australia. When data is transferred outside the EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary:

  • Booking information: 7 years for accounting and legal purposes
  • Marketing consent records: until consent is withdrawn
  • Website analytics: 26 months maximum

Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with your local supervisory authority. In Australia, this is the Office of the Australian Information Commissioner.

Children's Data

We do not knowingly collect or process personal data of individuals under 16 years of age without parental consent.

Updates to This Policy

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted with a revised date.

Contact Information

For any questions about GDPR compliance or to exercise your rights:
Email: [email protected]
Address: 127 Flinders Lane, Melbourne VIC 3000, Australia

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